Refund policy
Last updated: 09 October 2026
Returns and refunds
Our products come with guarantees under the Australian Consumer Law that cannot be excluded. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Faulty, damaged or wrong items
If your item is faulty, damaged, not as described, or not the item you ordered, email sales@addostore.com as soon as you notice. Include your order number and a photo. This applies to sale items too.
You do not need to meet the change of mind conditions below. The item does not need to be unworn, and you do not need the original packaging or tags.
We will repair, replace or refund the item at no cost to you, and we will cover the return postage. For a major failure you can choose a replacement or a refund. For a minor failure we will choose between repair, replacement or refund, and will do so within a reasonable time. If we refund a faulty item, we will refund the original shipping as well.
If we decline a claim, we will tell you why in writing.
Change of mind returns (voluntary)
You are not entitled to a refund if you simply change your mind, but we offer one as a courtesy if all of these apply:
- You request the return by emailing sales@addostore.com within 30 days of receiving your order.
- The item is unworn, unwashed, unused, with tags attached and in its original packaging.
- You have your order number or other proof of purchase.
- The item is not on sale. Sale items are not eligible for change of mind returns.
How it works:
- Email us first. Items sent back without approval may not be accepted.
- We will send you the returns address once approved.
- You pay the return postage. We recommend tracked postage, as the item remains your responsibility until it reaches us.
- We will refund the price of the item. Original shipping, including any free shipping offer, is not refunded.
If an item arrives back worn, washed or damaged, we may refuse the return or reduce the refund.
Exchanges
Faulty or wrong items are replaced at our cost. For change of mind exchanges, return the item under the rules above and place a new order for the item you want.
Cancelling an order
Email us before your order is dispatched and we will cancel it and refund you in full. Once dispatched, the returns process above applies.
Lost or late orders
If your order has not arrived within the delivery time we gave you, or a reasonable time if none was given, email sales@addostore.com. We will investigate with Australia Post and resend or refund your order.
How refunds are paid
We will tell you within 5 business days of receiving your return whether it has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take extra time to show the refund.
Who we are
Jade Quinton Maggs trading as Addo Outdoor, ABN 46 583 460 215. Email: sales@addostore.com