Versendingsbeleid

Last updated: 9 October 2026

Where we ship from

We pack and ship all orders from Brisbane, Queensland.

Order processing

Orders are packed and posted within 3 business days of payment. Orders placed on weekends or public holidays are posted the next business day. You will get an email with your tracking number once your order is posted.

Delivery

We ship Australia wide with Australia Post Parcel Post. Tracking is included on every order. Delivery usually takes 2 to 8 business days after posting, depending on your location. Remote areas can take longer. These are Australia Post estimates, not guarantees. Including processing, most orders arrive within 11 business days of payment.

Shipping rates

We charge a flat shipping rate, shown at checkout. Free shipping applies to all Australian orders until 31 December 2026.

PO boxes

We can post to PO boxes. Please enter the PO box and postcode carefully at checkout.

Delivery without signature

We do not require a signature on delivery. Australia Post may leave your parcel in a safe place if no one is home. Please check your tracking and contact us if you are not sure where it was left.

Wrong address

Please check your address before you pay. If a parcel comes back to us because of an incorrect address entered at checkout, we can post it again once you cover the shipping cost.

Lost or damaged parcels

If your order is lost or arrives damaged, email sales@addostore.com with your order number and, for damage, a photo. Please contact us as soon as you can, ideally within 14 days of the tracking showing delivered, or within 14 days of the expected delivery date if it has not arrived. We may ask for a few details to help us investigate. We will resend your order or refund you, and we handle the claim with Australia Post. This does not limit your rights under the Australian Consumer Law.

International shipping

We do not ship outside Australia at this time.

Store pickup

We do not offer store pickup.

Returns and exchanges

Returns, refunds and exchanges follow our Refund Policy. For change of mind returns, you pay the return postage and original shipping is not refunded. If an item is faulty, damaged or not the item you ordered, we pay the return postage. Email sales@addostore.com first and we will send you the return address. Nothing in this policy limits your rights under the Australian Consumer Law.

Questions: sales@addostore.com